At Majestic Era, customer satisfaction is our top priority. We are committed to ensuring a smooth and trustworthy shopping experience for all our valued customers.

📦 Product Checking at Delivery

• Customers must check the product in front of the delivery person at the time of delivery.

• If there is any issue (wrong product, damaged item, or defect), it must be reported immediately while the delivery person is present.

• Claims made after the delivery person leaves will not be accepted.

💰 Refund Policy

• We usually provide a full refund in case of valid complaints (damaged, defective, or incorrect product).

• Refunds will be processed after verification of the issue.

• The refund process may take a few working days depending on the payment method.

🔁 Return Conditions

Returns are accepted only if:

• The product is unused and in original condition.

• All tags, packaging, and accessories are intact.

• The issue is reported at the time of delivery.

❌ Non-Returnable Situations

• Change of mind after accepting the delivery.

• Product damage caused after delivery.

• Failure to check the product in front of the delivery person.

For any assistance, please contact us:

Majestic Era
Plot: 05, Block: C, Section: 01
Northern Lions R.P. Tower – 2
Zoo Road, Dhaka, Bangladesh, 1216

📞 Phone: 09696-307144
📧 Email: [email protected]