â Help Center & Frequently Asked Questions (FAQ)
At Majestic Era, we're dedicated to making your luxury shopping experience seamless and secure. Find quick answers to your questions below. If you need further assistance, please contact our support team.
1. đĄī¸ Authentication and Trust
Q: How can I be sure the items are 100% authentic?
A: Trust is our foundation. Every item undergoes a rigorous multi-point verification and authentication process performed by our specialist team members. We meticulously check the product against its original specifications, internal serial numbers, and known counterfeit indicators. We guarantee 100% authenticity for every single item we sell.
Q: Do pre-owned items come with original boxes and papers?
A: Wherever possible, yes. Our product listings clearly state whether the item includes its original packaging, warranty cards, or certification papers. If these documents are available, they will be passed on to you. If not, the authenticity is guaranteed by Majestic Era.
Q: How do you determine the price of an item?
A: Our pricing is based on a dynamic analysis of the global luxury resale market, considering the item's brand demand, condition, rarity, and current market value. In line with our business model, we ensure fair pricing with low profit margins to maximize value for our customers.
2. đ Product Condition and Grading
Q: How is the condition of pre-owned items graded?
A: We use a clear, standardized grading system:
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New (N): Unused, with tags/stickers attached.
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Like New (A+): Used once or twice, indistinguishable from new, virtually no signs of wear.
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Excellent (A): Extremely well-maintained, minimal signs of wear visible only upon close inspection.
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Very Good (B): Minor signs of wear, fully functional, and well-preserved.
Q: Are product photos the actual item I will receive?
A: Absolutely. All product photos displayed on our website are high-resolution, current images of the exact item you are purchasing. We strive to capture the item's true condition and any visible wear.
3. đī¸ Orders, Payment, and Shipping
Q: What payment methods do you accept?
A: We accept all major credit cards, as well as secure online payment methods.
Q: Do you ship to the USA and UK?
A: Yes, we focus on serving the USA and UK markets. We use fully insured and tracked shipping services to ensure your high-value item reaches you safely and securely.
Q: How long does shipping usually take?
A: Shipping times vary, but typically take 3-7 business days to the USA and UK once the order has been processed and dispatched. Processing time (for a final inspection) is usually 1-2 business days.
4. âŠī¸ Returns and Refunds
Q: What is your return policy?
A: We offer a 14-day return window from the date of delivery. The item must be returned in the exact condition it was received, with all original materials and the Majestic Era security tag intact.
Q: What happens if the security tag is removed?
A: For security and authenticity purposes, returns will be rejected if the Majestic Era security tag or seal is removed or tampered with.
Q: How long does a refund take?
A: Once we receive the returned item and it passes our inspection, the refund is typically processed within 7-10 business days back to your original payment method.
5. đ Contact Us
Q: How can I contact customer support?
A: You can reach our dedicated support team via:
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Email: [email protected]
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Phone: +44 7308 311492
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Live Chat/WhatsApp: For immediate assistance, message us on WhatsApp using the same number: WhatsApp Live Chat